01 · The Instagram agent
Answers comments and direct messages on its own. A fixed set of checks reads every reply first, and what they stop goes to Kobby instead of out.
- A comment or a direct message arrives from Instagram and is matched to the post it belongs to.
- The agent drafts a reply from the studio’s own knowledge, then reads it once more for anything the studio would not say.
- A comment is answered on the spot, and so is a direct message. What a reply may not contain is a fixed rule, and anything that trips it stops at the Clay gate for Kobby.
- Anything that fails to send is emailed to Kobby, and each conversation is remembered, so nobody is invited to follow twice.